Questions, answered.

No. You can order any test yourself — no GP referral required. If you'd prefer guidance on what's worth checking, our Health Blueprint has a clinician design a personalised set of tests around your history and goals.

Shop is à la carte — you pick individual tests or pre-built panels yourself, ideal when you already know what you want. The Health Blueprint is guided — you answer a short questionnaire and a clinician decides which markers are worth measuring for you, then reviews the results. You can use either, or move between them. Planning and clinical review are free — no payment until you choose testing.

Pathology collection is broadly available through our pathology partner network. Imaging and functional availability varies by service and region, so check your postcode before proceeding.

Our tests are intended for adults. Some tests have specific eligibility, which is noted on the product page. We're a proactive testing service, not an emergency one — if you're acutely unwell, contact your doctor or call 000.

If you have a specific concern, pick a panel built around it; if you want a broad baseline, a general health check covers the common ground. Not sure? A Health Blueprint will prioritise the right markers for your history. Our Health hub also explains what individual markers mean.

Yes. You can add single tests to your cart to assemble a custom panel, or start from one of our pre-built panels and go from there.

Three kinds: blood and urine pathology, diagnostic imaging (such as DEXA body composition), and functional testing (such as VO₂ max fitness assessments). Each test page explains exactly what's included.

Your samples are processed by NATA-accredited Australian pathology labs — the same accreditation standard used in mainstream healthcare. Accreditation governs how reliably a result reflects what's actually in your sample.

Yes. Every panel, result pathway and Health hub article is overseen by our AHPRA-registered clinical team before it reaches you.

It depends on the test. Many need no preparation; others — like glucose and lipid panels — ask you to fast, usually 8–12 hours. Your test page and confirmation will tell you. See our guide to preparing for a fasting test for the details.

Plain water is fine and even encouraged — it makes the blood draw easier. Avoid coffee (even black), tea, juice and flavoured water, as caffeine and other substances can affect some results.

After ordering, you'll receive a pathology request form. You take it to an accredited collection centre — many are walk-in, though booking can reduce the wait. Bring the form and a form of ID.

These are booked as an appointment at a partner imaging clinic or performance lab rather than a walk-in collection. The test page lists the duration and anything to prepare or bring.

As a general rule, yes — keep taking prescribed medication unless you've specifically been told otherwise. If you have diabetes or take insulin and a test requires fasting, check with your doctor first, and mention regular supplements when you attend.

It varies by test. Many routine results are back within a couple of days, while specialised tests can take a week or more. Each test page lists an expected turnaround.

Securely, in your online dashboard. You'll be notified when they're ready, and you can view and download them anytime.

Yes. Results come with plain-English context rather than just a colour-coded flag, and Health Blueprints include a clinician's review of your specific results. We want you to understand the number, not just see it.

A significant result is reviewed by a clinician — it doesn't just land in your inbox unattended. Where follow-up is needed, we explain it clearly and point you to the right next step, your GP or a specialist, so you're never left to interpret something serious alone.

Absolutely. You can download your results and share them with your doctor — they're a useful starting point for a conversation about your health.

Prices vary by test and are shown clearly on each product page. The price you see is the price you pay — there are no hidden fees.

Generally not. Medicare rebates are usually tied to investigating a diagnosed problem rather than proactively screening a well person, so most self-ordered preventive tests are paid privately.

It depends on your fund and policy. We can't guarantee coverage, so check directly with your insurer about what they reimburse for private pathology or imaging.

Refunds depend on whether your sample has been collected or the service used. See our refund policy for the full details, or contact support if you're unsure before booking.

Only you, and the clinicians involved in reviewing your results. Nobody else has access.

Encrypted, on Australian servers, and handled in line with the Privacy Act 1988 and the Australian Privacy Principles.

Never. We don't sell your results or personal information to advertisers or third parties — full stop. Our income comes from tests and clinical guidance, not from your data.

Yes. You can request deletion of your account and associated data at any time, subject to any records we're legally required to retain. Contact support to start the process.